Last Updated: August 11, 2026
At Oyoko.ng, we want buyers to have a reliable shopping experience. This Refund Policy explains when an order may qualify for a return, replacement or refund.
This policy forms part of our Terms & Conditions.
1. Eligibility for Returns
A product may qualify for a return where it is:
- Damaged when delivered.
- Defective or not functioning as reasonably expected.
- Significantly different from the product description.
- The wrong product was delivered.
- Missing essential parts or accessories that were included in the listing.
2. Return Period
Eligible return requests should be submitted within the return period specified for the product or order. The applicable return period may vary depending on the product and vendor.
3. Items That May Not Qualify
Returns may not be accepted where:
- The product was damaged through misuse or negligence after delivery.
- The product has been altered or modified by the buyer.
- The product is returned without required accessories or components.
- The return request is outside the applicable return period.
- The product was accurately described and the reason for return is solely a change of mind where the product is not eligible for change-of-mind returns.
4. Refund Process
Once a return or refund request is received, Oyoko.ng or the relevant vendor may review the request and supporting information.
Where a refund is approved, the refund will generally be processed using the applicable payment method or another appropriate method communicated to the buyer.
5. Refund Timing
Refund processing times may vary depending on the payment method, financial institution, vendor and other circumstances.
6. Wrong or Damaged Products
If you receive a wrong or damaged product, please contact us as soon as possible and provide relevant information such as your order details and clear photographs or videos where applicable.
7. Vendor Responsibility
Vendors are expected to honor valid return and refund requests relating to products they sell through Oyoko.ng.
Repeated failure to fulfill valid customer obligations may result in account restrictions or other marketplace action in accordance with our Terms & Conditions.
8. Delivery Charges
Whether delivery or return charges are refundable may depend on the reason for the return, the applicable product policy and the circumstances of the order.
9. Fraudulent or Abusive Refund Requests
Oyoko.ng reserves the right to investigate suspicious or abusive refund activity. Fraudulent claims, repeated abuse of the return system or manipulation of refund processes may result in account restrictions.
10. Privacy During Refund Processing
Information submitted during a return or refund request may be processed in accordance with our Privacy Policy.
11. Contact Us
If you need assistance with a return or refund, please contact Oyoko.ng through the contact information provided on our website and include your order details.